ITNA SERVICES & SOLUTION

The ITNA service offerings have been combined into three core areas of focus; namely Managed Services, Professional Services and Procurement. This section serves to highlight the individual services that make up the three areas of focus.

ITNA-Services-flowchart_2015

MORE ABOUT WHAT WE DO

Our services range from Managed Services to Professional Services and Procurement.

  • MANAGED SERVICES
  • Support Services
    Managed IT Support provides flexible and extensive information technology support to both government and corporates alike. This service is designed to help organisations get the most out of their IT and to improve efficiency and communication in the workplace. Issues and problems are dealt with professionally and effectively and, where possible, avoided through preventative management and maintenance. Our Support Services comes in two flavours, SLA (Service Level Agreement) whereby clients realise the full benefits of the service attributes discussed above and more, while our Retainer offering is geared more towards smaller organisations that simply require an onsite presence for a few hours per week.


    Converged Communications

    Converged communications is the coming together, or convergence, of key communications services delivered over a single network. At ITNA these services, include some of the following:

    • Internet access and general ISP services
    • VPN services
    • Wireless
    • Voice Over IP (VOIP)
    • Hosted PBX
    • Video conferencing
    • Instant messaging
    • Hosted Email (this service is presented separately within Managed Services)

    These services are architected, implemented and supported by ITNA’s Operations department, who make use of sophisticated management tools and processes to ensure this key offerings maintains a high level of availability.


    Backups Disaster Recovery

    Corporate IT backup strategies need to focus on the data stored on centralized servers, as well as the protection of critical data generated on desktops and laptops. This leads to a variety of manual and ad hoc procedures that not only burden the IT department and the business but seldom work effectively. ITNA’s Backup Service is a service offering that provides industry-leading data backup, recovery, and remote access for servers. The solution enables you to leverage your existing connectivity investment to better protect corporate information in a distributed environment while reducing your support costs and relieving the burden of backup and recovery on IT personnel.

  • PROFESSIONAL SERVICES
  • Infrastructure Consulting
    An agile, intelligent infrastructure establishes the framework to take advantage of new technologies while getting the most out of legacy environments. ITNA architects and delivers on solutions that span all of the key infrastructure components, some of which are highlighted below:

    • Microsoft solutions
    • Virtualisation
    • Networking
    • Disaster recovery


    ICT Governance

    Through a unique blend of competence and expertise ITNA assists our clients to plan, implement and maintain an ICT framework. With our track record and experience, especially in Local Government, we understand what is needed for a successful ICT Corporate Governance framework. Furthermore, ITNA have in partnership with the University of Pretoria, placed the correct tools in place to allow our clients the ability to not only understand the behavior and objectives of a Corporate Governance Framework but also how to put the framework into practice.


    Sage Evolution ERP & Integration

    As an authorized Sage Business Partner we focus on the supply, implementation, support and training in financial, ERP and CRM software. We are one of very few Sage Platinum Evolution partners in the country which means we have multiple fully certified Evolution consultants that can assist your organization with your ERP needs. We also appreciate the fact that some clients have got unique business process requirements. To cater for these needs we have an in-house development team that can assist your company with custom development and/or integration of 3rd party applications with Sage Evolution.

    Our services include:

    • Sage Evolution
    • Sage Pastel Partner
    • Sage HR & Payroll
    • Sage CRM
    • Logick Fleet Management
    • Logick Milling Solution
    • Logick Weigh Bridge

    READ MORE

  • PROCUREMENT
  • Hardware and Software
    ITNA enjoys partnerships and certifications with all of the key Hardware and Software Vendors. With our expertise and many years of experience, we are able to simplify the procurement of software through a clear understanding of the complex licensing agreements by the various Software Vendors. The ITNA methodology for the refreshing of IT hardware is to first ensure that maximum benefit has been attained from any previous investment, and thereafter to negotiate for maximum discounts from the Vendors to ensure that our clients benefit from the best possible pricing.


    Integrated Email
    Management
    ITNA recognises that email services for all organisations are a critical business tool. Our Integrated Email Management offering provides a highly available and redundant cloud based email solution with the following integrated options:

    • Email Security
    • Email Archiving
    • Email Continuity
    • Email Branding